Wednesday, May 16, 2012

Update on King Soopers "Incident"

My previous post was about an interaction I had with one of the cashiers at my local King Soopers. I meant to update you on this earlier but better late than never, right?

I did send a "comment" to King Soopers via their website, later that afternoon, and waited for a response.

I didn't have to wait that long because the next day the store manager called me to ask about it. He wanted to find out who the cashier was who handled me and wanted to make sure I was taken care of. He told me that he was going to have a talk with her about it and I made sure he knew that she wasn't rude to me, just that she made the comment regarding the coupon and that she did go ahead and ring them in. I also, kindly, stressed how I just wanted to make sure she (and other cashiers) were knowledgable regarding the print on a coupon.

I did receive an email back, regarding my comment, from a customer service rep. but it was very generic and didn't really address my concern. It didn't matter though. I was blown away that the store manager called me to talk to me about it. It made me feel better about walking into the store last week to do my shopping.

It's nice to know that even a big company like King Soopers does care about their customers.

Love and continuing to be a King Soopers shopper,


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